Legal
Refund Policy
Last updated: january 1, 2026
Our Commitment
ScopeGrid is committed to fair, transparent billing practices. We want you to be fully satisfied with our platform. This Refund Policy explains when refunds are available and how to request them.
14-Day Free Trial
Starter and Growth plans include a 14-day free trial. No payment is required during the trial period. If you cancel before the trial ends, you will not be charged. After the trial, your selected plan billing begins. We encourage you to evaluate all features thoroughly during the trial period before committing to a paid plan.
Monthly Subscriptions
Monthly subscription fees are charged at the beginning of each billing period and are non-refundable for the current period. If you cancel a monthly subscription, your access continues until the end of the current billing period, after which you will not be charged further. We do not provide prorated refunds for partial months.
Annual Subscriptions
Annual subscriptions are paid in full at the start of the subscription year. If you cancel within 30 days of the annual renewal and have not used the platform substantially during that renewal period, you may request a prorated refund for the unused months. Cancellations after 30 days of renewal are not eligible for refund but access continues through the end of the annual term.
Service Failure Refunds
If ScopeGrid experiences platform downtime that falls below our committed SLA levels (99.9% for Growth and Professional; 99.99% for Enterprise), we will issue service credits to your account as specified in your subscription agreement. Enterprise customers with contractual SLA guarantees are governed by their specific agreement terms.
Duplicate Charges
If you are charged twice due to a billing error, please contact billing@scopegrid.io within 30 days. Verified duplicate charges will be refunded in full within 5-10 business days to your original payment method.
Enterprise Plans
Enterprise plan refunds are governed by the individual Master Subscription Agreement (MSA) and Order Form executed between your organization and ScopeGrid. Enterprise customers should refer to their contractual agreements or contact their dedicated Customer Success Manager for refund inquiries.
How to Request a Refund
To request a refund, contact our billing team at billing@scopegrid.io with your account email, subscription plan, and reason for the refund request. Eligible refunds will be processed within 5-10 business days. Refunds are issued to the original payment method used for the transaction.
Exceptions
No refunds will be issued for: accounts suspended due to Terms of Service violations; fees associated with add-on services unless separately specified; custom implementation or professional services fees; or situations where the request is made beyond the eligible refund window.